Return conditions

If for any reason you are not completely satisfied with your purchase, we accept free returns within 14 days of delivery date.

To take advantage of our return policy, please follow these guidelines:

  1. Contact Customer Service: Before proceeding with the return, we invite you to contact our Customer Service to provide details about the item you wish to return and receive specific instructions for the return. You can contact us by email.

  2. Return Policy: Items must be returned in the same condition that they were received, including the original packaging and any accessories or documentation included. Items must be unused, unwashed, or damaged in any way.

  3. Return Authorization: Once our Customer Service has authorized your return, you will receive detailed instructions on how to proceed with the shipment of the product.

  4. Return Shipping: Shipping costs for returns beyond 14 days are the responsibility of the customer, unless the return is due to an error on our part or a defect in the product.

  5. Refund: Once your return is received and verified, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for purchase.